As a User Experience / Web designer, I am responsible from start to finish for UX research and UX design of digital processes, interfaces, and customer communication from a customer/user perspective. I contribute to the improvement of digital processes. My ultimate goal is to increase customer satisfaction, user-friendliness, and accessibility of digital services in order to achieve an optimal, original, and consistent Customer Experience.

Analyzing User Data

Experience map

User interactions Pain points Set goals Develop metrics Measure of efficiency, effectiveness, and customer satisfaction

Creating personas

Elastic & concrete users Assumption personas Data-driven personas


The design charrette Possible Futures Brainstorming

Scenarios and storyboards

Potential design concepts to work from.

Paper prototyping

Implementation Planning

User-centered planning

Create a story map

Prioritize items on the story map

Set metrics for story map items

Project types and deliverables