As a User Experience / Web designer, I am responsible from start to finish for UX research and UX design of digital processes, interfaces, and customer communication from a customer/user perspective. I contribute to the improvement of digital processes. My ultimate goal is to increase customer satisfaction, user-friendliness, and accessibility of digital services in order to achieve an optimal, original, and consistent Customer Experience.
Analyzing User Data
Experience map
User interactions Pain points Set goals Develop metrics Measure of efficiency, effectiveness, and customer satisfaction
Creating personas
Elastic & concrete users Assumption personas Data-driven personas
Ideation
The design charrette Possible Futures Brainstorming
Scenarios and storyboards
Potential design concepts to work from.
Paper prototyping
Implementation Planning
User-centered planning
Create a story map
Prioritize items on the story map
Set metrics for story map items
Project types and deliverables
